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Services

Personalised support, tailored to your situation

Every family’s situation is different which is why it is so important to take an individualised approach. My services are designed to provide clear advice, practical support, and compassionate guidance at every stage of the aged care journey.

Aged Care Placement

Clear, compassionate guidance to support decision making and navigate aged care options with confidence, clarity, and peace of mind.
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Retirement & Independent Living

Guidance to explore retirement living and independent options that support lifestyle, wellbeing, and future planning.
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Advocacy & Consulting

Independent advocacy, advice, and representation to ensure your voice is heard and your interests are protected.
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SERVICE DETAIL

Aged Care Placement

Support you can trust when it matters most
Choosing aged care can be one of the most emotional and complex decisions for individuals and families. I provide personalised guidance to help you understand your options and find care that feels right — emotionally, practically, and financially.
Financial Assessment
Clear explanation of aged care costs, funding options, and fees to help you plan with confidence and clarity.
Accommodation Search
Research and shortlisting of suitable care options based on individual needs, location preferences, and budget.
Facility Tours
Organisation and attendance of facility visits to help you compare options and ask the right questions.
Managing the Placement

Ongoing support throughout the placement process, including paperwork, coordination, and transition into care.

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SERVICE DETAIL

Retirement & Independent Living

Planning for independence, comfort, and peace of mind
For those not yet requiring residential care, I provide guidance to explore retirement living and independent options that support wellbeing, lifestyle, and future security.
Personalised Guidance
Every recommendation is based on individual preferences, lifestyle goals, and long-term needs.
Financial Assessment
Support to understand costs, fees, and financial considerations involved in retirement and independent living options.
Property Search
Guidance to explore suitable retirement villages, apartments, or communities based on location, services, and lifestyle preferences.
Ongoing Support
Advice and assistance throughout the decision-making process as needs and circumstances evolve.
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SERVICE DETAIL

Advocacy & Consulting Services

Advocacy & Advice
  • Mediation
  • Care plans updates and reviews
  • Complaints and feed back
  • Support at family and multi disciplinary meetings
  • Advise on rights and responsibilities
  • My Aged Care representation
  • Respite and transitional care support
  • Advance planning guidance
  • Submissions to Aged Care Quality Standards Commission
  • Guardian and Administration support
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Personalised Client Profile

Finding the right care begins with truly understanding the person behind the decision. I take the time to develop a detailed client profile that considers:
  • Interests and hobbies
  • Lifestyle and daily routines
  • Medical and care needs
  • Likes and dislikes
  • Family and community connections
  • Cultural, spiritual values
This ensures all recommendations are respectful, appropriate, and tailored to the individual — never generic.
How It Works

A clear, supportive process

Understanding Your Situation

I take time to understand your circumstances, needs, concerns, and priorities.

Exploring Suitable Options

I research and shortlist appropriate care options tailored specifically to you.

Guided Tours & Decision Support

I attend tours with you, explain differences, and help you ask the right questions.

Ongoing Advocacy & Support

Once the home is chosen, I help co-ordinate the move and connect you with ongoing support when required

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Testimonials

Designed for safety and simplicity — and validated by those who matter most.
I engaged the services of Liza-Lee to advocate on behalf of my sister who is resident in an inner Melbourne aged-care facility. My sister, who is largely confined to a wheelchair, was receiving inadequate attention to her toilet needs, among other issues. By organising a family meeting with facility management, initially, and then by making a formal complaint to the Aged Care Quality and Safety Commission, Liza-Lee’s advocacy allowed my sister to have her voice heard and her situation substantially improved. We were very pleased with Liza-Lee’s professionalism, dedication and expertise as a resident advocate. She has a broad understanding of aged-care and the processes required to make a difference for her clients, and she has the tact and persistence to cut through institutional inertia and resistance. I highly recommend her services in this capacity. 
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Robert, Richmond Vic.

I have sought Liza-Lee’s advocacy for both aged-care and home-care advice for my mother in law and found this service second to none! Liza-lee works with a high level of integrity and compassion and will go above and beyond to ensure you have the correct and best advice regarding Home-care and Aged-care systems, she has a very sound knowledge in her field and ensures she is up to date with the constant changes, she took the time to know as much as she could about my mother in law and researched as necessary with due diligence to ensure we were well advised and informed and connect us with most aligned services as well as support us through the processes. It has also been reassuring to know you are receiving honest and independent advice with quality of life and care being the only vested interest she has. Liza-Lee’s assistance and advice in setting up a self managed Homecare package has also been invaluable! We are truly grateful for your expertise in aged care matters and saving us so much time in navigating the system. We highly recommend your advocacy service to anyone looking for caring, sincere and knowledgeable guidance in aged care. Many thanks

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Ellie, Glenhuntly Vic

Dear Liza,
You have no idea what comfort, support, empathy and confidence you convey. I very much appreciate your support, knowledge, contacts and speed of response. You are a constant in an unknown and difficult environment, and I am very glad you are ‘in our corner’. I commend you for your hard work and role in society. You are a fine person. Bless you.

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John, Hawthorn Vic
0423 036037