0423 036037

We’re Here to Help You

Aged care decisions can be emotional and rushed and you can feel unsure of who to trust, or bogged down by unfamiliar terms. You don’t have to do it all on your own.

We’re here to listen, explain your options clearly, and support you every step of the way – so you can focus on what really matters. Whether you’re after guidance on care options, need help understanding your rights, or simply want someone on your side to talk it through, we’re ready when you are.

Phone number

0423 036037

Email

enquiries@agedcareadvocate.com.au

Address

 PO BOX 5289
Frankston South 3199

Online Form

Fill in your details and what you’re looking for below. We’ll be in touch soon to talk through your questions and next steps.

What Happens Next?

Once you make contact, we’ll:
Listen to your concerns and what you’re trying to achieve
Explain the options available and how to access them
Help you understand aged care terminology, costs and rights
Support you through the process, at your pace

Testimonials

Designed for safety and simplicity — and validated by those who matter most.
I engaged the services of Liza-Lee to advocate on behalf of my sister who is resident in an inner Melbourne aged-care facility. My sister, who is largely confined to a wheelchair, was receiving inadequate attention to her toilet needs, among other issues. By organising a family meeting with facility management, initially, and then by making a formal complaint to the Aged Care Quality and Safety Commission, Liza-Lee’s advocacy allowed my sister to have her voice heard and her situation substantially improved. We were very pleased with Liza-Lee’s professionalism, dedication and expertise as a resident advocate. She has a broad understanding of aged-care and the processes required to make a difference for her clients, and she has the tact and persistence to cut through institutional inertia and resistance. I highly recommend her services in this capacity. 
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Robert, Richmond Vic.

I have sought Liza-Lee’s advocacy for both aged-care and home-care advice for my mother in law and found this service second to none! Liza-lee works with a high level of integrity and compassion and will go above and beyond to ensure you have the correct and best advice regarding Home-care and Aged-care systems, she has a very sound knowledge in her field and ensures she is up to date with the constant changes, she took the time to know as much as she could about my mother in law and researched as necessary with due diligence to ensure we were well advised and informed and connect us with most aligned services as well as support us through the processes. It has also been reassuring to know you are receiving honest and independent advice with quality of life and care being the only vested interest she has. Liza-Lee’s assistance and advice in setting up a self managed Homecare package has also been invaluable! We are truly grateful for your expertise in aged care matters and saving us so much time in navigating the system. We highly recommend your advocacy service to anyone looking for caring, sincere and knowledgeable guidance in aged care. Many thanks

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Ellie, Glenhuntly Vic

Dear Liza,
You have no idea what comfort, support, empathy and confidence you convey. I very much appreciate your support, knowledge, contacts and speed of response. You are a constant in an unknown and difficult environment, and I am very glad you are ‘in our corner’. I commend you for your hard work and role in society. You are a fine person. Bless you.

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John, Hawthorn Vic
0423 036037