Privacy Policy

Aged Care Advocate

Date: 17-02-2026

1. Who We Are

Aged Care Advocate (“we”, “our”, “us”) provides advocacy, guidance and support services to individuals and families
navigating the Australian aged care system.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect personal information including:

  • Full name
  • Contact details such as phone number and email address
  • Residential address
  • Information about aged care needs and circumstances
  • Health information relevant to advocacy services
  • Any information you provide via contact forms, phone, or email

Health information is considered sensitive information under Australian privacy law and is handled with strict confidentiality.

3. How We Collect Information

We collect information when you:

  • Contact us via our website
  • Call or email us
  • Engage our services
  • Subscribe to updates or newsletters
  • Provide documents relevant to aged care applications or assessments

We may also collect limited website usage data through cookies and analytics tools.

4. Why We Collect Your Information

We collect personal information to:

  • Provide advocacy and support services
  • Communicate with you
  • Assist with aged care applications and processes
  • Improve our services
  • Meet legal and regulatory requirements

We will only use your information for the purpose for which it was collected or a related purpose you would reasonably expect.

5. Disclosure of Information

We may disclose your information to:

  • Government agencies such as Services Australia or My Aged Care
  • Aged care providers
  • Health professionals (with your consent)
  • Third party service providers who assist in operating our business

We do not sell personal information.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

To make a request, please contact us using the details below.

8. Cookies and Website Data

Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies through your browser settings.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Aged Care Advocate
Phone: 0423 036037
Email: enquiries@agedcareadvocate.com.au
Address: PO BOX 5289 Frankston South 3199