At Aged Care Advocate, I provide independent, honest, and compassionate support to help individuals and families navigate the aged care system with clarity and confidence.
I was born and raised in Melbourne and completed my studies in Hospitality Management after finishing high school.
During the 1990s, I worked in a range of restaurants and commercial kitchens, including spending 18 months managing the kitchen at a small private aged care facility. This early experience gave me valuable insight into the daily lives, needs, and care standards of older Australians.
My growing interest in healthy food and wellbeing later led me into the health and fitness sector, as well as child nutrition. I spent seven years cooking and teaching at a Montessori pre-school, an experience that deeply shaped my understanding of care, dignity, and individual needs across all stages of life.
I grew up in a military family. My father served in the Australian Army, with first and second-generation war veterans on both sides of my family. This background gave me a deep understanding of the challenges faced by veterans, along with practical knowledge of how the Department of Veterans’ Affairs works.
Outside of my professional life, I have also been a respite carer for children affected by drugs, alcohol, and domestic violence. Through this experience, I developed extensive knowledge of Centrelink and the Department of Human Services, as well as a strong appreciation for trauma-informed, compassionate care. These lived experiences shape everything I do today. They guide my approach to aged care with empathy, respect, and strong advocacy at its core.
I have a passion for improving the quality of life of those living in residential aged care through better access to mental health support.
Over time, my business has evolved to include advocacy and consultancy services, allowing me to support clients at different stages of their aged care journey. I have a strong focus on:
In 2019, I completed the “Understanding Dementia” course to further strengthen my ability to support clients living with dementia. I also have a particular interest in the application of Montessori methods in dementia care, which promote dignity, engagement, and independence.
Last year, I was honored to receive a scholarship to The Memory Bridge Annual training Retreat at the Tibetan-Mongolian Cultural Center in Bloomington Indiana. Memory Bridge aims to end loneliness and isolation for people living with dementia through meaningful connections, love and compassion. The experience has filled me with passion and direction to make positive change in the lives of those living with dementia.
Please follow the link below for more information about Memory Bridge.
As part of my training, I completed 120 hours of practical placement in an aged care home. This hands on experience provided me with a strong understanding of day to day care processes, professional standards, and the importance of person centred support. Working directly with residents allowed me to build meaningful connections, develop practical skills, and gain insight into the realities of aged care beyond theory.
This experience reinforced my commitment to supporting older people with dignity, empathy, and respect, and has given me the confidence to apply my knowledge in real world settings while adapting to the individual needs of each person in care.
I am committed to ongoing professional development and regularly update my knowledge to ensure I remain informed in an ever-changing aged care environment.
To be compassionate and understanding to the needs and desires of the individual and to act on their behalf to achieve the best outcome possible. In my role as a care advocate, I will act at all times with honesty, integrity and treat others with dignity and respect .
I have sought Liza-Lee’s advocacy for both aged-care and home-care advice for my mother in law and found this service second to none! Liza-lee works with a high level of integrity and compassion and will go above and beyond to ensure you have the correct and best advice regarding Home-care and Aged-care systems, she has a very sound knowledge in her field and ensures she is up to date with the constant changes, she took the time to know as much as she could about my mother in law and researched as necessary with due diligence to ensure we were well advised and informed and connect us with most aligned services as well as support us through the processes. It has also been reassuring to know you are receiving honest and independent advice with quality of life and care being the only vested interest she has. Liza-Lee’s assistance and advice in setting up a self managed Homecare package has also been invaluable! We are truly grateful for your expertise in aged care matters and saving us so much time in navigating the system. We highly recommend your advocacy service to anyone looking for caring, sincere and knowledgeable guidance in aged care. Many thanks
Dear Liza,
You have no idea what comfort, support, empathy and confidence you convey. I very much appreciate your support, knowledge, contacts and speed of response. You are a constant in an unknown and difficult environment, and I am very glad you are ‘in our corner’. I commend you for your hard work and role in society. You are a fine person. Bless you.
