The aged care system is complex and ever changing and trying to navigate it can be confusing, especially when people are emotional, and time is critical.
These FAQs are here to give you straightforward information about how we work, what support is available, and what your next steps might be.
If you do not see your question below, please get in touch. We are always happy to chat and help you work through your situation.
Anyone seeking aged care services in Australia can reach out. This includes seniors, adult children, partners, carers, friends, or guardians who are supporting a loved one and feeling unsure where to turn. We work in the best interests of the seniors ensuring their wishes are upheld even when they can no longer represent themselves.
For seniors already in care who are experiencing problems, our advocacy service will help resolve issues and make certain that they are receiving the care they deserve.
Even if a person intends to spend the rest of their lives at home, it is always a good idea to have a back-up plan in case things go wrong. If you are thinking about aged care, it is never too early to ask for help.
Many families contact us after a hospital stay, when care needs suddenly change, or when they are unsure about moving into residential care or organising support at home. Aged Care Advocate can help you through all stages of the aged care
Aged care Advocate are completely independent, which means we do not receive payments or commissions from hospitals, home care providers or residential aged care homes. We will always only act in the best interests of you or your loved one without bias or influence.
Aged Care Advocate understand that aged care decisions are often made under pressure. If you are facing an urgent situation, we can step in quickly to help you understand your options, advocate on your behalf, and reduce the stress during a difficult time.
We can help with a wide range of situations, including:
Aged Care Advocate takes the time to get to know the person and family involved to fully understand their clinical, social and cultural needs. We explain choices in clear, factual terms and outline realistic options. When required, we accompany you on tours, attend meetings, review paperwork, and guide conversations so you feel informed and confident. If families are in conflict, we offer impartial and neutral support directed in the interests of the person needing the care. We work ethically and without bias to ensure the best possible outcome for your loved one.
Aged Care Advocate will explain the fees and charges associated with Aged Care accommodation and services; however, we do not provide financial advice. Aged care financials are complex and only a financial advisor or planner with Authorised Representative status should provide aged care advice. Aged Care Advocate can connect you with the right financial advisor for your situation through our network of retirement and age care specialists. By working directly with financial planners and providers, we ensure the most viable outcome for your situation.
Fees vary depending on the level of support required. We are transparent about pricing and will always discuss this with you before starting any work, so you know exactly what to expect.
Simply get in touch via phone, email, or the contact form on this page. We will arrange a conversation to understand your needs and talk through how we can help.
